Shipping policy

Ross Ruby Shipping Policy

Thank you for choosing Ross Ruby! We are dedicated to ensuring your beautiful jewelry reaches you safely and promptly across India. Please review our shipping practices below.

1. Order Processing Times

All orders—whether ready-to-ship or made-to-order—are processed within 2 business days of order placement. Processing involves verifying the order, securely packaging your jewelry, and handing it over to our courier partners.

2. Shipping Coverage & Locations

Ross Ruby proudly operates out of Jetpur, Rajkot, Gujarat. At this time, we provide shipping exclusively within India. We do not currently offer international shipping.

(Please note: Because we rely on standard third-party carriers for delivery, physical street addresses are required. We are unable to deliver to P.O. Boxes.)

3. Shipping Methods, Rates, and Carriers

To guarantee the most efficient delivery, we partner with various reputable third-party courier services. The specific carrier for your order is selected based on which partner offers the most suitable and reliable service for your specific PIN code and location.

Shipping Rates & Speed: Shipping costs and estimated delivery speeds are calculated dynamically based on your location and the items in your cart. These details will be clearly displayed for you at checkout before you finalize your purchase.
Free Shipping: We periodically offer free shipping based on applicable promotional offers. If a free shipping offer applies to your order, it will be automatically reflected at checkout.

4. Tracking Your Order

Once your order has been dispatched from our Jetpur facility, you will receive a shipping confirmation email containing your carrier information and tracking details. You can use this information to track your jewelry's journey directly to your doorstep.

5. Customs, Duties, and Taxes

Because Ross Ruby currently ships exclusively within India, you will not face any unexpected customs duties, international import fees, or border taxes upon delivery. Applicable domestic taxes (such as GST) are calculated and applied seamlessly at checkout.

6. Contact Us

If you have any questions about your order's shipping status, need to correct a shipping address before dispatch, or require further assistance, our support team is here to help!